​ ​  CEBU  |  ONE AYALA  |  LAZADA
​ ​  CEBU  |  ONE AYALA  |  LAZADA

At LINSY Philippines, we stand behind the quality and craftsmanship of our furniture. Our warranty policy is designed to provide you with peace of mind and ensure your complete satisfaction with your purchase. Please review the following warranty details carefully.
1. Warranty Coverage2. Warranty Exclusions3. How to Make a Warranty Claim4. Additional Information5. Contact Information

1. Warranty Coverage

Duration: Most of our products come with a standard one-year warranty from the date of purchase. The specific warranty period for each product is detailed in the product description.

Scope: Our warranty covers manufacturing defects and issues related to workmanship under normal residential use. This includes structural integrity, material defects, and functional performance.

2. Warranty Exclusions

Our warranty does not cover the following:

  • Damage caused by misuse, abuse, or improper care and maintenance.
  • Normal wear and tear, including but not limited to scratches, dents, and color fading.
  • Damage resulting from unauthorized modifications or repairs.
  • Products used for commercial or non-residential purposes.
  • Any incidental or consequential damages.

3. How to Make a Warranty Claim

If you experience an issue with your product that you believe is covered under our warranty, please follow these steps:

  • Contact Us: Reach out to our Customer Experience Team at customer@linsyph.com or 0917 165 SOFA (7632) with your order number, a detailed description of the issue, and any relevant photos or videos.
  • Assessment: Our team will evaluate the issue and determine if it falls under our warranty coverage.
  • Resolution: If the issue is covered by our warranty, we will provide a resolution which may include repair, replacement, or a partial/full refund, depending on the nature of the defect and product availability.

4. Additional Information

  • Proof of Purchase: To make a warranty claim, you must provide proof of purchase, such as an order confirmation email or receipt.
  • Return of Defective Products: In some cases, we may request that you return the defective product for inspection. If required, we will provide instructions on how to return the item.

5. Contact Information

For any questions or concerns regarding our warranty policy, kindly reach out to our Customer Experience Team at customer@linsyph.com or call us at 0917 165 SOFA (7632) for assistance. Our lines are open Monday - Saturday from 9am - 6pm. We're here to help!


Visit our Contact Us page for more details.


At LINSY Philippines, we are committed to ensuring your satisfaction and will do our best to resolve any issues you may experience with our products. Thank you for choosing LINSY Philippines for your home!



At LINSY Philippines, we stand behind the quality and craftsmanship of our furniture. Our warranty policy is designed to provide you with peace of mind and ensure your complete satisfaction with your purchase. Please review the following warranty details carefully.

1. WARRANTY COVERAGE

  • Duration: Most of our products come with a standard one-year warranty from the date of purchase. The specific warranty period for each product is detailed in the product description.
  • Scope: Our warranty covers manufacturing defects and issues related to workmanship under normal residential use. This includes structural integrity, material defects, and functional performance.

2. WARRANTY EXCLUSIONS

  • Our warranty does not cover the following:
    • Damage caused by misuse, abuse, or improper care and maintenance.
    • Normal wear and tear, including but not limited to scratches, dents, and color fading.
    • Damage resulting from unauthorized modifications or repairs.
    • Products used for commercial or non-residential purposes.
    • Any incidental or consequential damages.

3. WARRANTY CLAIM

  • If you experience an issue with your product that you believe is covered under our warranty, please follow these steps:
    • Contact Us: Reach out to our Customer Experience Team at customer@linsyph.com or 0917 165 SOFA (7632) with your order number, a detailed description of the issue, and any relevant photos or videos.
    • Assessment: Our team will evaluate the issue and determine if it falls under our warranty coverage.
    • Resolution: If the issue is covered by our warranty, we will provide a resolution which may include repair, replacement, or a partial/full refund, depending on the nature of the defect and product availability.

4. ADDITIONAL INFORMATION

  • Proof of Purchase: To make a warranty claim, you must provide proof of purchase, such as an order confirmation email or receipt.
  • Return of Defective Products: In some cases, we may request that you return the defective product for inspection. If required, we will provide instructions on how to return the item.

5. CONTACT INFORMATION

  • For any questions or concerns regarding our warranty policy, kindly reach out to our Customer Experience Team at customer@linsyph.com or call us at 0917 165 SOFA (7632) for assistance. Our lines are open Monday - Saturday from 9am - 6pm. We're here to help!
  • Visit our Contact Us page for more details.

At LINSY Philippines, we are committed to ensuring your satisfaction and will do our best to resolve any issues you may experience with our products. Thank you for choosing LINSY Philippines for your home!